We are following the advice of Public Health England (PHE) and are still operating as normally as possible. We are constantly reviewing the situation and will update this information as and when changes occur.
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is currently understood that these types of viruses don’t survive long on objects such as letters or parcels.
Public Health England (PHE) have said that there is no current evidence to suggest that the virus can be transmitted from packages.
All our UK deliveries are handled by Royal Mail, who have already put extensive plans into place. Royal Mail will not be handing over their hand-held devices to customers to capture signatures. Additionally, for all customers (including those who are self-isolating) where they need to deliver any parcel that won’t fit through your letterbox, they will place your item at your door. Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
Please allow an extra day or two for delivery of your order due to the measures that have been put in place.
Returns extended As the situation with Coronavirus evolves, we are increasing our returns deadline to 90 days for the foreseeable future. So if you need to send something back to us but can't get to the Post Office (or don't feel safe doing so), there's no hurry.